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Aspire - Forbidden message when trying to download Material content

Support Site
Updated September 14, 2020
posted on September 11, 2020 • Show version history

My account and my customers accounts seem to be missing access to all content labeled as "Material" on the Training site.

We can watch videos but when we try to download anything labeled material we get this message

403 - Forbidden: Access is denied.

How do we get access to this training material

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replied on September 14, 2020

Hi Chad,

We've just sent you an email from Aspire@laserfiche.com with some tips on how to resolve this.

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replied on September 14, 2020

How does this relate to Azure?

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replied on September 14, 2020

Opps, meant Aspire, fixed the title.

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replied on September 11, 2020

Can you give us a link you've tried to access or open a case with Tech Support?

 

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View 1 previous reply
replied on September 14, 2020

Here is an example of the metadata one, when I click download it says Forbidden, sometimes when visiting the link it also says Forbidden right on the page. There is no training marked as "Material" that I seem to have access to. I only have access to videos.

 

https://laserfiche.csod.com/clientimg/laserfiche/MaterialSource/6d03d9d9-5157-41ba-81f1-92013feee638_Getting_Started_with_Laserfiche_Metadata.pdf

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replied on September 14, 2020

Here is a screenshot of what it looks like when it pops up. You can see that this is the pop up that comes from clicking on Launch while being logged in. So I am authenticated and can watch videos just fine, but no Material.

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replied on September 14, 2020

Does it work in other browsers?

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replied on September 14, 2020

Same message in the Edge browser

0 0
replied on September 14, 2020

Hi Chad,

We've just sent you an email from Aspire@laserfiche.com with some tips on how to resolve this.

You are not allowed to follow up in this post.

Sign in to reply to this post.

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