Question

What to do when Subscription Licensing comes up for renewal

Licensing

Updated July 22, 2020

asked on July 20, 2020 • Show version history

A customer is using the new yearly subscription licensing and it is coming up for it's yearly renewal. What needs to be done here besides making payment? Do we select to renew the master license and if so when do we do this? Within a time period before it renews, or within a time period after it renews?

Update: It starts asking you to renew once it hits within 60 days, but it says it doesn't exist in the dictionary yet and we are at 31 days.

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replied on July 21, 2020

General process:

Pay invoice
1. Subscription expiration is updated upon receipt of payment in full
Renew master license after subscription is extended
1. You can view the current expiration on the support site
Renew expiring applications (Forms, Laserfiche Server, connector profile creator licenses)

Ideally all three steps happen before expiration to avoid any system outage, but it is possible to renew after expiration.

Both step 2 and step three can be configured to happen automatically within LFDS if you are on LFDS 10.4.3+ and Forms 10.4.2+.

However, if the master license renewal is failing on a system that hasn't yet expired, it is not likely to be because of the subscription expiration date.

You mentioned "it doesn't exist in the dictionary yet" as the error, which sounds like an activation key issue. Perhaps the original activation was done via the activation tool, or you are encountering an unexpected error with renewal.

I'd recommend opening a support case and including the exact error, since even if the expiration wasn't updating, you shouldn't get any errors about "not existing in the dictionary".

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replied on July 21, 2020

Ok, I tried re-entering the key as well but in both cases it said it does not exist in the dictionary. I am not familiar with what the term dictionary refers to, I assume it is the repository of keys on the master license server that all DS servers talk to.

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replied on July 22, 2020

Update to this. You must restart the Windows Service, Laserfiche Directory Server, immediately BEFORE renewing subscription licenses to prevent it from thinking that the key is not present in the dictionary.

Found this solution on an answers post for a slightly different issue reading from the dictionary.

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What to do when Subscription Licensing comes up for renewal

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