LFsnapshot1440 PDF Job will not delete. An end-user is having issue with snap shotting .PDFs into laserfiche 10.3. It is hanging up in the print queue. I have since advised her to copy and paste. My question is I have tried everything. Also tried rebooting and shutting down and nothing seems to clear the print queue. Please see attached screen shot.
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replied on July 2, 2020
Answered my own question
There is a Document Stuck in the Print Queue of your Snapshot Printer.
Product: Snapshot 7
December 17, 2007 | KB: 1011915
Summary
A document is stuck in the printer queue for your Snapshot printer. You are unable to remove the print job using the Windows printer manager.
Resolution
The print job may be corrupted. Manually delete the temporary print job files from your Windows printer spooler folder.
To delete printer spooler files
- Stop the Print Spooler service.
- Click Start and click Control Panel.
- Double-click Administrative Tools.
- Double-click Services.
- Scroll down and select Print Spooler.
- From the Action menu, click Stop.
- Browse to "C:\WINDOWS\system32\spool\PRINTERS" and delete the .spl and .shd files that show the approximate time and date of the corrupted print job.
- Start the Print Spooler service.
- Click Start and click Control Panel.
- Double-click Administrative Tools.
- Double-click Services.
- Scroll down and select Print Spooler.
- From the Action menu, click Start.
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