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Question

LFsnapshot1440 PDF Job will not delete.

asked on July 2, 2020

LFsnapshot1440 PDF Job will not delete. An end-user is having issue with snap shotting .PDFs into laserfiche 10.3. It is hanging up in the print queue. I have since advised her to copy and paste. My question is I have tried everything. Also tried rebooting  and shutting down and nothing seems to clear the print queue. Please see attached screen shot.

2020-07-02 08_52_36-Window.jpg
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Replies

replied on July 2, 2020

Answered my own question

 

There is a Document Stuck in the Print Queue of your Snapshot Printer.

Product: Snapshot 7
December 17, 2007 | KB: 1011915

Summary

A document is stuck in the printer queue for your Snapshot printer. You are unable to remove the print job using the Windows printer manager.

Resolution

The print job may be corrupted. Manually delete the temporary print job files from your Windows printer spooler folder.

To delete printer spooler files

  1. Stop the Print Spooler service.
    1. Click Start and click Control Panel.
    2. Double-click Administrative Tools.
    3. Double-click Services.
    4. Scroll down and select Print Spooler.
    5. From the Action menu, click Stop.
  2. Browse to "C:\WINDOWS\system32\spool\PRINTERS" and delete the .spl and .shd files that show the approximate time and date of the corrupted print job.
  3. Start the Print Spooler service.
    1. Click Start and click Control Panel.
    2. Double-click Administrative Tools.
    3. Double-click Services.
    4. Scroll down and select Print Spooler.
    5. From the Action menu, click Start.
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