version 10.4.2
windows 10
Problem: Snapshot randomly stops working for various users. They can select the snapshot printer and the print job goes to the queue and disappears but no window appears to prompt for the typical save to repository information.
Things tried:
- Restarting the printer spooler service.
- Remove Windows temp files (in C:\WINDOWS\temp).
- Manually clear the spooler jobs out of the temp folder (instruction here https://support.laserfiche.com/kb/1011915/there-is-a-document-stuck-in-the-print-queue-of-your-snapshot-printer).
- Snapshot Configuration → Advanced → Delete Temp Files
- Updating to the latest client version (haven’t tried 10.4.3) but the issue occurs with older 10.3 versions as well as the latest 10.4.2 version. I don’t see anything in the documentation that would indicate 10.4.3 would change anything.
Observations:
The only thing I’ve found to resolve the problem is to re-install the Laserfiche Windows client as the user who is experiencing the problem. While this is a “solution”, the problem reoccurs so I’m searching for the cause and hopefully a less time consuming “solution”.