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Question

Event Log Error 24 in LFDS Server

Directory Server
Updated January 20, 2021
asked on April 7, 2020 • Show version history

I'm getting this error every few seconds in my Laserfiche-Directory Service-Server-Operational Trace Event Log and cannot decipher what it's being generated from in order to figure out which account has a bad password.  My system seems to be fully operational.  Any guidance would be appreciated. I'm on LFDS 10.4.2.10 running on Windows Server 2016.

 

Log Name:      Laserfiche-Directory Service-Server/Operational
Source:        Laserfiche-Directory Service-Server
Date:          4/7/2020 8:46:46 AM
Event ID:      24
Task Category: None
Level:         Error
Keywords:      
User:          xxxxxxxxxxxxx
Computer:      xxxxxxxxxxxxxx
Description:
Error of type 'Laserfiche.LicenseManager.InvalidUsernamePasswordException' while trying to issue a token.  Laserfiche.LicenseManager.InvalidUsernamePasswordException: Exception of type 'Laserfiche.LicenseManager.InvalidUsernamePasswordException' was thrown.
   at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)

Type:
Laserfiche.LicenseManager.InvalidUsernamePasswordException

Stack Trace:
   at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)    at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche-Directory Service-Server" Guid="{8F289EF0-F5CB-445B-87AB-2D62C3D1AA63}" />
    <EventID>24</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-07T14:46:46.842848300Z" />
    <EventRecordID>2157611</EventRecordID>
    <Correlation />
    <Execution ProcessID="3388" ThreadID="6940" />
    <Channel>Laserfiche-Directory Service-Server/Operational</Channel>
    <Computer>PTCECMDS01PV.dhw.state.id.us</Computer>
    <Security UserID="S-1-5-21-690846887-1241392410-317593308-154008" />
  </System>
  <EventData>
    <Data Name="Message">Laserfiche.LicenseManager.InvalidUsernamePasswordException: Exception of type 'Laserfiche.LicenseManager.InvalidUsernamePasswordException' was thrown.
   at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)

Type:
Laserfiche.LicenseManager.InvalidUsernamePasswordException

Stack Trace:
   at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)</Data>
    <Data Name="ExceptionType">Laserfiche.LicenseManager.InvalidUsernamePasswordException</Data>
    <Data Name="StackTrace">   at Laserfiche.LicenseManager.LFSecurityTokenService.GetLaserficheUser(SessionTokenParameters parameters)
   at Laserfiche.LicenseManager.LFSecurityTokenService.GenerateSecurityToken(SessionTokenParameters tokenParams, Dictionary`2 claims)
   at Laserfiche.LicenseManager.LFSecurityTokenService.IssueToken(String body, Nullable`1 port, WindowsIdentity winID)</Data>
  </EventData>
</Event>

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Answer

SELECTED ANSWER
replied on April 15, 2020

Hi Craig,

Are you auditing SSO failure events? (This is set in XmlEndpointUtility.exe for LFDS 10.4.2.10) If you are, you should be able to figure out which user or service user is failing to log in by looking at the SignInEvent log(s) on disk (default location: C:\ProgramData\Laserfiche\LFDS\AuditLog\myLicensingSite\2020-04-15\SignInEvent_X.log)

You should see something like this (log is in JSON format):

{
	"AuditEvent": {
		...
		"EventTypes": [1501],
		"IsFailureEvent": true
	},
	"User": {
		...
		"Name": "myUsername",
		...
	}
}

 

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Replies

replied on January 20, 2021 • Show version history

https://answers.laserfiche.com/questions/182974/LaserficheLicenseManagerInvalidUsernamePasswordException

 

Experiencing similar behaviors as well, curious if you ever found a resolution?

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