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Question

Configuring Snapshot for Remote Web Access

Web Client Snapshot Directory Server Version 10 How To
Updated January 8
asked on February 24, 2020

Is it possible for Snapshot to connect to a remote Laserfiche server hosted on premise? This is assuming - of course - that snapshot is installed in the local computer accessing Laserfiche via Web Access.

If not possible, what alternative(s) do we have for users to be able to print into laserfiche using Web Access from outside the network?

 

Regards,

Porfirio Mata

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Answer

SELECTED ANSWER
replied on February 27, 2020

I've already worked with the Dev team to file it as a feature request internally =)

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Replies

replied on February 25, 2020

Hi Porfirio,

Unfortunately Snapshot requires a connection to Laserfiche Server at this time. It cannot relay through Web Client like the Office Integration. Your only options for directly making it work involve publicly exposing Laserfiche Server in some way - either the server itself or behind a reverse proxy forwarding traffic on 443.

If you can provide more details on what these remote users are using Snapshot for and why, we may be able to suggest workable alternatives. Is using a VPN not an option for them?

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replied on February 26, 2020

Samuel,

Thank you for your reply.

To give you more insight, we are hosting on premise, repositories for 4 offices overseas. We are using Windows RDS to give them access to the set of application required for our business to run. The main set of applications that we are using for our transportation logistics and accounting platform are windows-based application that are our main source of documentation (but not limited to), using Snapshot to bring it to Laserfiche. Different documents require key metadata information and template to be routed properly.

Internet access speed in one of those overseas locations is causing delays in our operations. That is the reason we are considering to the possibility for users to login to Laserfiche Web Access. 

Base on your response, of course, we now know that with snapshot there is not straight forward solution that could help us mitigate internet speed.

Since our operations rely heavily on Snapshot, we were hoping that in the same way that Snapshot is enabled to connect to a Cloud based implementation, Laserfiche would develop a way for snapshot to connect to a Laserfiche Web Access server, as well.

Now that you know of our particular case, you could provide more options. Regarding VPN being an option, I will discuss it with our System Administrator.

Looking forward to hearing from you soon,

Porfirio Mata

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View 8 previous replies
replied on February 26, 2020

Porfirio,

I think VPN is definitely your best option. VPNs are an industry-standard secure way for remote offices to connect back to on-premises resources. Ideally the VPN is set up permanently at the office-level so the remote office users do not need to think about it at all. You should avoid publicly exposing internal services for security reasons unless you absolutely need to. 

The next-best alternative I can think of is having the remote users Print to PDF from your applications. Then they can upload those local PDFs through Web Client as normal file imports, adding any necessary templates and metadata at that time. Though this method does add an extra step for the remote users, you can accomplish it with your existing set up.

Best of luck,

Sam

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replied on February 27, 2020

Sam,

 

Thank you for your help. I would weight which option more viable in our reality.

It would be great and very useful for Snapshot to have the option to connect to a remote on premise server the same there is a tab to connect to a cloud based configuration.  

I would like to turn this into a FEATURE REQUEST.

Thank you,

Porfirio Mata

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SELECTED ANSWER
replied on February 27, 2020

I've already worked with the Dev team to file it as a feature request internally =)

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replied on February 27, 2020

Great! Keep us posted!

Regards,

Porfirio Mata

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replied on February 9, 2024

Any word on making Snapshot able to connect via the WebClient?  We are getting more and more customers that are hosting their on-premise Laserfiche environments outside of their network and using the WebClient to connect so they don't have to externally expose the Laserfiche server.  However this requires them to not use the SnapShot client.  It would be nice if they could install/run it in the same manner as the Web Scanning.  Is this something that is coming?

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replied on August 7, 2024

With Laserfiche 12 on the horizon, is using snapshot via the WebClient something that will be available.  This missing functionality is becoming more and more critical as customers move to hosted options where they do not have direct access to the Laserfiche Server.  They have relied on Snapshot for years with the full client and moving to the WebClient does not remove that Snapshot need.

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replied on August 8, 2024

Hi Beau, 

We are indeed looking into whether we can leverage the webtools agent capabilities to better tie Snapshot together with the web client, similar to how Scanning and Office currently operate. More news to come, when we've confirmed whether we will be able to do so. Note that if so this would be part of the Snapshot 12 release (currently targeted for Spring), not the initial repository web client 12 release coming up in November. 

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replied on August 8, 2024

Justin,

That is great news.  I wont hold you to it but am happy to hear it is being worked on a possible release in November.  Thanks for the update!

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replied on August 8, 2024

Possible in Spring '25, to be clear, not November.

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replied on January 7

Justin,

Any update on if this will be included in the Spring 2025 release for Snapshot?  We have quite a few customers who are anxious to utilize this functionality.

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replied on January 8

Hi Beau, 

We are indeed still looking to do this, although at this point it seems more likely to be later in 2025, rather than the upcoming Spring release, as we juggle different priorities and needs. Thanks!

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