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Question

Question

Steps to change LFDS from Avante to Rio?

asked on February 20, 2020 Show version history

If Laserfiche Avante is setup to use LFDS and the client upgrades to Rio, what are the correct steps to change the LFDS master license? Is it as simple as Deactivating and applying the new Master License?

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Answer

SELECTED ANSWER
replied on February 20, 2020

Currently, the master licenses appear as separate systems to LFDS, so you cannot simply swap out the license and must (1) create new licensing database, (2) recreate your LFDS setup, then (3) relicense individual applications.

However, if the amount of effort to do this is prohibitive (e.g., you have Laserfiche users, who will lose their SIDS or you have a large number of AD users with no AD sync), you can make a request through your regional manager so that the license can be easily swapped out.

This isn't done by default right now (it must be manually changed), but we are looking into updating this process since we want upgrades to go smoothly.

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replied on February 20, 2020

Thank you for the reply! We look forward to an updated process in there future.

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Replies

replied on October 7, 2022

@Brianna, has this process changed since this post was created?  What are the recommended steps to minimize effort when upgrading a customer from Avante to Rio?

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replied on November 22, 2022

The process is still the same, but we haven't forgotten about the need for a better one. It's on our radar as a valuable improvement.

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