Recently we upgraded to the latest version of Forms 10.4.2 and have been having a blast with these new instance management features.
I've already used the Skip and Interrupt functions and the impact on processes and outcomes has been material. Thank you for this team, you should be proud.
I know that there have been requests floating around for the ability to "edit" the saved variables of a Form mid-flight, but from an audit perspective I can imagine this is quite a complex thing to manage. What I like about the new Skip / Interrupt feature is being able to comment/note on why you were skipping or interrupting a step in the process.
The feature I feel would complete this amazing set of instance management tools would be the ability to "Send Back" or "Step Back" through the process.
A feature like this would enhance the administration and management of business critical Laserfiche processes (like a mortgage application) that have been built on Forms.
Use cases for this are plentiful, but I think the most impactful example I can think of is when we get a panicked call from an employee or user who has accidentally selected "Reject" instead of "Approve". Or when a user enters some critical data (like an email address) incorrectly and needs us to edit the previous step/task/form so that we can 'unstick' the process.
Sometimes hitting the "Reject" button has catastrophic implications and results in the process ending. Often times we also see processes terminate when something wasn't quite configured correctly. So, again, just putting it out there, but if we had the ability to use the "Step Back" function to recover a terminated, cancelled or completed process that'd would be amazing.
Thanks again to the forms development team who have really changed the game with the new instance management features, it is seriously appreciated.