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Question

Question

Laserfiche Snapshot Cloud vs. Onsite Installation - Files don't automatically show in Cloud, must refresh

asked on November 5 Show version history

We just did a migration of a client from on-site to cloud, and the client has noticed a difference between the two that's giving them some trouble. 

When a document is printed with Snapshot to a repository on a local server installation of a Laserfiche Server the documents will appear automatically in the Laserfiche Windows Client. There is no need to hit F5 to have the documents that were just printed appear.

When a document is printed with Snapshot to a Laserfiche Cloud repository the documents do not automatically appear in the Laserfiche Windows Client. The user has to hit View - > Refresh or F5 to have the documents they just printed show up.

Does anyone know of a way to fix things so documents sent to Laserfiche Cloud show up automatically in the Laserfiche Windows Client without having to hit F5? 

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Answer

SELECTED ANSWER
replied on November 7

No, the protocol used for notifying the Client is not supported in the Cloud.

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Replies

replied on November 5

This is a known issue. Cloud repositories do not notify the desktop client when new documents are added to a folder.

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replied on November 6

Thank you for the confirmation. Is there an ETA on a fix for the issue? 

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SELECTED ANSWER
replied on November 7

No, the protocol used for notifying the Client is not supported in the Cloud.

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