We had a major server crash which resulted in me having to reinstall the host operating system, installing new hyper v VMs and reattaching the old virtual hard disks.
As such I assume I have to deactivate the old product installations and reactivate but I’m not sure how I can do this without the hardware IDs
When I tried to deactivate using just the product key, it didn’t work.
below is the error I get from web access
The Laserfiche web client cannot find a valid license file. Use the activation tool at C:\Program Files\Laserfiche\Web Access\ActivationTool.exe to activate, or place a valid license file in C:\Program Files\Laserfiche\Web Access\.
Error: Invalid license (Missing Site element.).
Is there any way I can deactivate and reactivate? I’m using avanate 10.2