posted on July 17, 2019

Hello,

 

After working with Laserfiche support it was determined that when using the Ricoh Connector TIFF conversion is not supported in these scenarios:

  • When full color, gray scale, or [Auto Colour Select] is specified under [Scan Type] and [Compression (Gray Scale / Full Colour)] is set to [On] under [Scanner Features], you cannot select [TIFF] under [Multi-page].

  • Even if you select [TIFF] under [Multi-page], files stored in JPEG format are automatically changed to multi-page PDF files and then sent.

http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/scanner/unv/0177.htm

Laserfiche uses TIFF as the native format for its documents. The Ricoh Connector not supporting that in using Color or Greyscale is something that should be clearly noted in the Laserfiche Ricoh Connector Help Files/Guide. If the Connector can be modified to support the ability to use TIFF format for color and greyscale in the scenario listed above I would like to request that feature be added. If not, at please look to add this information in the help files to avoid unnecessary troubleshooting.

 

Thank You,

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