You are viewing limited content. For full access, please sign in.

Question

Question

task in forms Locked

Forms
Updated April 7, 2021
asked on May 8, 2019 • Show version history

Hello everyone, 

i have trouble with Forms tasks getting locked .

In some cases when the user submits the forms nothing happened , the next user to whom the task is assigned don't find it in his inbox.

We found in the monitoring that the task is locked. so we had to resign the task to another user than resign it to the right user again.

do you have an idea of what is happening? 

 

0 0

Replies

replied on May 8, 2019

If my translation is correct, that task is locked, meaning the form has been submitted but it is still waiting to be processed by the routing engine. Are other submissions going through? Is your routing engine up and running? 

It might be easier to troubleshoot via a support case. 

0 0
View 4 previous replies
replied on May 8, 2019 • Show version history

We actually just ran into a similar issue, and the underlying cause was that the server resources were overwhelmed.

When we checked the server, CPU and RAM were maxing out, which caused a backlog in the routing service.

In our case, we waited 2 days but the Locked state never resolved itself. Since then we have doubled the server specs.

0 0
replied on May 8, 2019

Looks like you had a few Answers posts this morning that all point to limited resources. 

0 0
replied on May 9, 2019 • Show version history

thank you both for your answers,

yes Jared i do have some posts, this customer has a lot of problems; do you think all these problems are related to the resource issue?

the posts are https://answers.laserfiche.com/questions/158860/Exception-of-type-SystemOutOfMemoryException-was-thrown

and https://answers.laserfiche.com/questions/158863/Loosing-data-in-Forms

We checked using the windows monitoring and it seems to be ok

0 0
replied on May 9, 2019

Jason,

We waited and  the Locked state never resolved itself neither, so we had to reasign the task to another user then reasign it to the right user and this worked.

Jared,

yes other submissions going through, it happens randomly,and the routing engine is up and running? 

0 0
replied on May 9, 2019

I'd suggest opening a support case so we can investigate the issue more closely. 

0 0
replied on April 6, 2021

Did you ever get to the root cause of this issue?  I have one form that keeps getting locked.  I look at monitor - it says it's in process but when I click the link to look at it - I get the locked message.  I reassign the task and them I'm able to open the task.  However it seems that this is a recurring issue so I need to know what I should be looking for.  It only seems to happen with a single form - there are other form processes that are working well.

Please advise.

Thanks

Sandy

0 0
replied on April 7, 2021

@████████

For us and some others, it was an issue with insufficient resources on the server.

The best place to start would be monitoring the Forms server to see if, or how often, it maxes out the CPU/RAM and go from there.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...