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Question

Question

WebLink Try to Use Public Portal Before Named User License?

asked on March 11, 2019

Reading through the help documentation and a white paper, this seems to be a little backwards to me. It states the following,

"If a user has a named user license and is marked as read-only in the Laserfiche Administration Console, the Laserfiche Server will first attempt to use a public portal connection to connect them; if all public portal connections are in use, their named user license will be used instead."

I would expect it to try and use the named user license first and not the public portal license. That would essentially take away a connection that could be used by someone else while the user in question already has one. Is there a reason why it does it in that order? Can this be changed?

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Replies

replied on March 11, 2019

With public portal there is no limit to the number of available licenses.  At the same time a named user license is already taken as soon as it is assigned.

Perhaps the documentation is referring to United licensing where concurrent connections are the key factor?

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replied on March 11, 2019

Public Portal is not always unlimited. It is sold in tiers. There is an unlimited option, but you can purchase it in different tiers. 

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