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Question

Question

email reminder for unassigned tasks

asked on January 2, 2019

Right now a form is submitted and emails a team.  I need a timer catch event to send out an email reminder to a supervisor if the task stays unassigned to a specific member for more than 1 day.  Once its assigned, that reminder needs to stop running.  Its seems simple enough but I'm struggling with it!

 

Right now the timer catch event works and fine but only stops when the task is completed.  I want that reminder to cease once its assigned.

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Replies

replied on January 2, 2019

Hi Kyle,

Check out what Rui Deng said on this thread:

"There is a feature "recurring notification" on formsconfig -> Email Templates -> Recurring Notification. If you enable this, it would send email notifications daily to the user that has pending tasks.

If you does not like how it works: actually there is no way for email service task to know which user is assigned with task. The only workaround I could think of is using Workflow service task, where you can use SQL query to get the task assignee, and send email to that person. You may refer to https://answers.laserfiche.com/questions/76772/Forms-Inbox-Email-Reminder"

 

I like his idea of using Workflow to check when a specific user is assigned. Specifically, a workflow on a timer that that repeats x hours. You can even kick it off in the process diagram. 

Another thing to consider using is a 'throw catch' type scenario where you split the process into 2 paths. One path can keep repeating until your criteria is met. At that point, have 'catch' further down the process. If you aren't familiar with these, check them out. They are a little tricky to understand at first, baut are extremely handy:

Hope this helps!

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