Is the email archive agent available in LF Cloud? Can emails be automatically routed to LF Cloud in order to kick-start workflows?
Karim,
What Huazhen is saying is that while Email Archiving is not available as a component hosted in the Laserfiche Cloud, you can install it on premises and use it with a repository in the Laserfiche Cloud. In that respect, it functions like Import Agent or Quick Fields which need to run locally at the customer's site, but can connect to either a local or a cloud repository.
Hi Karim,
Email archive service is designed to be used for receiving emails and importing them to Laserfiche repository. Currently it is only on-premise, and there is no plan to deploy in LF Cloud. Could you please share with us your scenario?
Trigger workflow by email is a separate feature, which may be not related with Email archive. And I think it is on the backlog of Workflow team.
Thank you for the follow-up. The prospect gets hundreds of invoices via email for his different businesses throughout the month. They are coming from half-a-dozen different email addresses. Once an email arrives in his inbox, he would like LF to automatically pick it up and start an accounts payable workflow. Can this be done without email archive?
Thank you for the scenarios. It sounds like Email archive can be used. The idea is that, to use Email archive service to import the incoming emails to cloud repository, and design workflow to start when document is created.
I'm sorry but I'm confused now. The first response says that email archive is NOT available in Cloud but your second response says the email archive CAN be used to import incoming email in the Cloud repository... So which is it?
Karim,
What Huazhen is saying is that while Email Archiving is not available as a component hosted in the Laserfiche Cloud, you can install it on premises and use it with a repository in the Laserfiche Cloud. In that respect, it functions like Import Agent or Quick Fields which need to run locally at the customer's site, but can connect to either a local or a cloud repository.
Ok, that makes more sense. Thank you!
Hi @Miruna - does there need to be any additional licencing to use the Email Archive tool on premise -> Cloud? Or can a Cloud customer simply download the Email Archive client and it will work without any 'licence'?
Thanks.
The license for use with Laserfiche Cloud is included in the Import Agent package available on the Support site (in the "License" folder).
Thanks Miruna 
Hi @████████ - does the Cloud user we configure here (on our self-hosted server) need to be a licensed user?
It appears that is the case. We can't use the ProcessAutomationUser; and if we create an 'ImportAgentUser' or similar then it seems it must have a licence assigned to it to be able to save to a location in the repository.
This is different from an on-premise config, where we can have an ImportAgent user with no licence assigned.
Fantastic - thanks Miruna, sorted 👍
Does LF happen to have any videos that showcase email archiving?