asked on December 7, 2018 Show version history

We are using the Laserfiche 10.3.1.502 windows client for our AP process and have grouped two of the metadata fields together, but have recently ran into an odd error. These grouped fields are our accounting codes with the amount related to that code for the particular invoice. There are times where we need to break out an invoice into more than four codes, like the example below.

When we do this, you may begin typing in the department code such as 589001. When you type '5', the drop down jumps to the first code beginning with a 5, which would be 526501, but then it gets stuck on that code and will not allow you to make a different selection. This error works the same if you try to manually make a selection with your mouse. You may click on a different code and the drop down will close, but the selected code will remain as 526501. The only way to correct this is to save or exit the document you are working with and come back in. You may then select the appropriate code with your mouse, but again cannot make a change to your initial selection without saving first.

 

This error only happens when we have more than 3 or 4 grouped fields. Any ideas on what may be causing this error? Is it a Laserfiche glitch, or something on our end with our Laserfiche setup?

 

Thanks,

 

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