Question

license purchase

Laserfiche Licensing

Updated November 12, 2018

asked on October 15, 2018

Could someone explain how new licenses are purchased? When we go though our VAR to purchase new Laserfiche licenses it seems to take a week for them to receive the license keys. Could someone explain why it takes so long or the process on the Laserfiche side to process the purchase?

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Answer

APPROVED ANSWER SELECTED ANSWER

replied on November 12, 2018

Hi Bill,

Chris and Rene are correct, Laserfiche does process regular order requests within 24 - 48 hours.

Special Order Request may take a little longer since they are outside of our regular process.

Please feel free to reach out to me if you would like to discuss this further. I have emailed you with my contact details.

Sincerely,

Omer

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Replies

replied on October 22, 2018

Hi Bill,

I think you might want to speak to your VAR in more detail to find where the bottleneck is here, I wouldn't think a public forum such as this is the best place to hammer this out.

Having said that, when we request licenses from Laserfiche, they are usually processed within 24 hours.

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replied on October 15, 2018

I am not sure of this but the var need to get a quote,Laserfiche send to Var the Quote, after the Var send the order to Laserfiche, Laserfiche process the order and send back to Var, Laserfiche publish the new key or update the existing key with the new addon in the support laserfiche portal.

Var will get the key and send it to you or telling you the key is available.

So the Var need to create the paperwork to get the quote and also do paperwork to order it. the order need to match the quote. after it is Laserfiche that will review the order and create or modify key for a Customer, and return the information to the vendor telling it is ready to use.

So yes that could do a week from the begining till the keys are available

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replied on October 15, 2018

Is it just me or does that seem like a long and convoluted process just to purchase something that other places can do online? You figure once I sign the quote the process should be more streamlined and efficient.

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replied on October 22, 2018

You should maybe talk about this directly with your VAR, maybe they could give you a better answer

regards,

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