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Question

Question

Document shows text but it is not searchable

asked on June 1, 2018

We are trying to import PDF's into the repository from a Cd.  We have tried drag and drop and also snapshot.  We have used OCR to create searchable text.  We have text in the text window of the open document.  We try and search on some text we know is in the document and it cannot find it.  No matter what we try we get no results.

Thank you in advance.

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Replies

replied on June 1, 2018

Has it always been like that or did this start happening recently? I would first check to see if the Laserfiche Full-Text Search and Indexing Service are running and make sure that you have a proper IFilter installed on the machine that these two services are installed on. If that still doesn't do the job, I would clear the indexing queue (if there's anything), and perform a re-index of your repository content. The Laserfiche Administration guide walks you through in detail how you can perform everything mentioned above.

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replied on June 1, 2018

re-indexing is in progress.  Index did have an error on it.

 

Thank you.

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