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Snapshot Loading Repository Slow

posted on May 14, 2018 Show version history

I was wondering if anyone has ran into a similar issue and can shed some light on a fix. After we upgraded from Laserfiche 9.1 to 10.3, we are seeing some slowness when using Snapshot. When printing to Laserfiche Snapshot, the repository folders are loading slower than they do on version 9.

We can recreate this issue on all clients that were upgraded to 10.3 but the clients that are still on 9, are much faster. Please see the attached video to see the slowness.

These same subfolders load perfectly fine directly in the client so it seems to be isolated with Snapshot and only the updated version.

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replied on May 14, 2018

There was nothing sensitive but understood either way, I am trying to adjust and re-upload. We have worked with tech support with no luck, just looking for other suggestion in case someone else has experience this before. Thank you for your reply.

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replied on May 14, 2018

Your video showed the full contents of your Outlook inbox, so it was removed because this was a public site and it would've been visible to anybody. Maybe you can re-record your video with a more neutral background?

That said, this looks like something that might be better investigated through Tech Support.

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