Laserfiche Snapshot 8 not working after uninstall Laserfiche Snapshot 10

asked on April 24, 2018

Now, Laserfiche Server version is 8.1

PC has installed Laserfiche Client 8.1 and Laserfiche Snapshot 8 (x64) version. Both can work in Laserfiche Server 8.1 normally.

Due to the migration from Laserfiche 8.1 to Laserfiche 10.3.1 in the future, I have installed Laserfiche Client 10.3.1 and snapshot 10 without uninstall Laserfiche Client 8.1 and Laserfiche snapshot 8 (x64) in the same PC. It can upgrade successfully but cannot access Laserfiche Server 8.1. Therefore I uninstall Laserfiche Client 10.3.1 and Snapshot 10 using Window's Add and Remove Program. Then I install back Laserfiche Client 8.1 and Laserfiche Snapshot 8 (x64). But Laserfiche Snapshot 8 is not working. It does not pop up screen to input information. File cannot import to the Laserfiche using Laserfiche Snapshot 8.

How does Laserfiche Snapshot 8 can back to normal?

Besides, I installed Laserfiche Client 10.3.1 without uninstall Laserfiche Client 8.1 and Laserfiche snapshot 8 (x64) . Is it correct procedure?

I uninstall Laserfiche Client 10.3.1 and Snapshot 10 using Window's Add and Remove Program. Then Install back Laserfiche Client 8.1 and Snapshot 8. Is it correct procedure?