Question

LFForms - How Do I Resolve Terminated 'Ghost' Instances?

Forms

Updated April 16, 2018

asked on April 11, 2018

I was reviewing this post:

https://answers.laserfiche.com/questions/118440/LFForms--terminated-ghost-submissions

I'm seeing the same issue - I have four instances that get re-created every time I restart the Forms Routing Service. They are all from the same user, and appear to be forms that had at one point been saved drafts. These new instances appear as terminated instances with no variable data and no other information. It's not a huge problem, but it is definitely weird.

The other post ended with instructions to open a support case and send a copy of the DB to get queries to clear out of erroneous data. However, that is not a solution I could use because our DB contains very sensitive data. Is there any guidance on how to resolve this issue without having to share our entire DB?

We're on Forms 10.2 Update 1 (10.2.0.834).

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replied on April 15, 2018

Hi Matthew,

I checked the support case from the other answers post and the issue was that:

The ghost instances appear right after the laserfiche forms routing service has being restarted , this might be due to a "recovery submission" .
Those submissions get store under C:\ProgramData\Laserfiche Forms\RoutingError (check in windows explorer under that path , make sure option "hidden files and folders" is unchecked from windows to be able to view this folder. When the Forms Routing service gets restarted it will process those submissions.

To ensure the ghost instances do NOT appear again when the Routing service gets restarted , please backup the "Routing Error folder" then delete it , then restart the service there should be no more ghost instances.

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replied on April 16, 2018

You were right @████████ - I found 4 XML files in that folder structure, and when examining their contents, they did appear to be the expected forms I was seeing for the "ghost forms". I did as instructed and then restarted the routing service, and no "ghost forms" appeared. I was also able to confirm that the user had been successfully able to submit the forms for that situation, so I didn't need to worry about these errors being recovered.

Thank you for your help!

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LFForms - How Do I Resolve Terminated 'Ghost' Instances?

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