Question

Attempting to import .pdf or .msg files results in "The Files Exists"

Version 9 Installation and Upgrades

Updated October 28, 2019

asked on February 8, 2018

Hello:

When attempting to import any pdf file or any e-mail (.msg) file I am receiving the following error:

This company recently moved from a cloud based version of the software to an on-premise server.

They are running version 9.1.

The server is on 2012 and the sql version is 2012r2.

The client is running on the 2012 server. Has anyone seen this issue before?

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Replies

replied on February 8, 2018

If you click on Details what does it show you? Can you post it?

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replied on February 8, 2018

Error Code: 6000
Error Message: The file exists. [6000:0x80070050] (The file exists.)

------------ Technical Details: ------------

LFCommonDialogs91.dll (9.1.1.453):
Call Stack: (Current)
HandleFileImport
CImport::ImportFile
Call History:
CImportInfo::get_DontShowState
CImportInfo::get_GeneratePagesSelected
CImportInfo::get_SignDocumentDontShowState
CImportInfo::get_NameConflictOption
CImportInfo::get_NameConflictDontShowState
CImportInfo::get_FolderNameConflictOption
CImportInfo::get_VersionComment
CImportInfo::get_ImportDocument

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replied on February 9, 2018

This usually happens when multiple volumes share the same path, so multiple documents try to use the same path. You should check your repository configuration.

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View 1 previous reply

replied on February 9, 2018

Here are the options listed:

Here is the path listed:

And here is the folder where the volume is located.

I can import:

.txt

.doc

.docx

.TIFF

.jpg

Pretty much anything other than .pdf's and .msg files.

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replied on February 9, 2018

Do you only have one volume?

This issue could also happen if the repository is restored and the database is slightly older than the volume backup.

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replied on February 9, 2018

Yes, we only have the one volume. It was transferred from one server to another server.

If the volume is corrupted, is there a way to fix it? I don't have a backup as this was transferred from another IT firm that had been hosting it in a Citrix / Cloud environment.

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replied on October 28, 2019

Hi Bill,

How you solve this problem?

What process you do to solve this?

Thanks.

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Attempting to import .pdf or .msg files results in "The Files Exists"

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