Question

User unable to login to Laserfiche Client

Laserfiche Version 10 Answers Site Support Site

Updated October 18, 2018

asked on January 23, 2018

We are using Laserfiche 10.2 Server and Client. A user who was previously able to login to Laserfiche suddenly cannot, and gets the following exception message. The client was uninstalled and re-installed, to no effect. Any ideas on how to resolve this?

LFSO:

Call Stack: (Exception)

SSPILogin

InternalDoLogin

LFSession::Login

CLFConnection::Create

Additional Details:

HRESULT: 0x80090322 (SSPILogin, LFSession.cpp:2037)

(LFSO/10.1.0.114)

LF.exe (10.1.0.151):

Call Stack: (Current)

CDocBaseFrame::CustomizeBusinessProcessMenuItems

CLFApp::OpenLFDocument

CLFApp::OpenDocument

CFolderListCtrl::OpenItem

CFolderListCtrl::OpenItems

Additional Details:

Exception: 0x80131534 [6000] (The type initializer for 'System.MarvinHash' threw an exception.) (CDocBaseFrame::CustomizeBusinessProcessMenuItems at DocBaseFrame.cpp:579)

Call History:

CAttachedRepository::GetProfileValue

CBusinessProcessView::GetDatabase

CLFDocSec::InitLinkInfo

CDocBaseFrame::CustomizeBusinessProcessMenuItems

GetOptionString ([Settings]FavoriteBusinessProcesses)

CAttachedRepository::GetProfileValue

CBusinessProcessManager::LoadBusinessProcesses

CBusinessProcessManager::GetBusinessProcessSecurityEvaluator

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Replies

replied on January 24, 2018

Hi Michael,

Was there an error message or error code given on the dialog too, or just this call stack?

Thanks, Dan

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replied on January 24, 2018

Please open a support case through your VAR. This error message is very mysterious and we need more information to track down the root cause.

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replied on January 24, 2018 • Show version history

I started getting the same error last week. Went through the same process of installing 10.2.1 client. And nothing changed for them trying to scan. After the reinstall the user was able to login and open existing documents. But unable to scan in new documents.

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replied on January 24, 2018

That sounds like a different error. Please have your reseller open a support case.

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replied on January 25, 2018

A message popped up relating to a problem with the .NET 2 framework, so we are repairing the framework to see if it resolves the issue.

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replied on October 18, 2018

Did you find a resolution to this issue. I am having the same problem.

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User unable to login to Laserfiche Client

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