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Question

Quick Fields user cannot use the Laserfiche basic scanning feature

Quick Fields Laserfiche

Updated December 21, 2017

asked on December 19, 2017

Good Morning,

I have a user that has QF installed on her system. QF's works great however when we try and use the basic LF scanning required for other work the scanner won't work. Is there a setting I am missing?

We are using LF 10.2

Thank you,

Jennifer

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Answer

SELECTED ANSWER

replied on December 21, 2017

Have you looked at this post for any answers?

https://answers.laserfiche.com/questions/97333/LF-911-Scanning-error-on-64-bit-Windows-7#97362

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Replies

replied on December 19, 2017

Are they navigating to a folder that they have access to scan to?

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replied on December 19, 2017

What do you mean by doesn't work? Are there error messages? Do you mean scanning straight into Laserfiche or scanning into Quick Fields?

Does the user or user group have the Scan right in the Admin Console?

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replied on December 20, 2017

If the user goes into a folder that needs new pages scanned with a template the scanner won 't load. This is the error I receive.

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Quick Fields user cannot use the Laserfiche basic scanning feature

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