Question

Error while Committing System Changes during Windows Client 10.2.1 installation

Laserfiche

Updated November 22, 2023

asked on October 18, 2017

Hello - I am getting the below error while installing any Laserfiche Rio 10.2.1 modules on a new PC running Windows 10 64-bit with I5-7500 CPU @3.40GHz. Any advice?

Error

1: 1935

2: {0F7FE766-2D72-4F33-AC3B-08D96829E432}

3: 0x800700C1

4: |AssemblyCacheItem

5: Commit

6: Laserfiche.ICU.Release,version="57.1.0.101',publicKeyToken="4fe6e5d95ca41d75", processorArchitechure="amd64",type="win32"

After I click OK, a series of same error 1:1712 occur then message

Laserfiche Setup

Installation failed. The system may not be able to roll back the installation automatically.

1 0

Replies

replied on October 18, 2017

Found some information in this answers post https://answers.laserfiche.com/questions/114280/102-upgrade-error

Running the utility here https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and then attempting to reinstall the program may resolve the issue.

1 0

replied on October 18, 2017

Thanks for the suggestion; I ran the utility and it found nothing to remove. I found nothing related to Laserfiche in Programs and Features or in the Registry. It is brand new PC without any Laserfiche related products installed.

1 0

replied on January 11, 2019

If you are running the install using the files from a shared network folder, copy the Support, Client, and OCR folders from the installation folder to the machine locally and then installing from there. This should rectify the error when trying to commit changes.

1 0

replied on September 27, 2020

Does anyone found a solution to this ?

0 0

replied on November 22, 2023

I had the same problem and got the same error.

When the file on the network share, you will need to right click it and select Run As Administrator. You will also need to do the same even on a local drive. Old program don't prompt for evlated level to install.

Hope this helps.

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Error while Committing System Changes during Windows Client 10.2.1 installation

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