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10.2 upgrade error

Laserfiche Installation and Upgrades
Updated December 18, 2017
posted on January 24, 2017

I am trying to upgrade to Avante 10.2, I currently have 10.1 installed and get the following errors in the order posted.

(There is one screenshot missing where it says the install cannot be rolled back)

So, I ran the installer again and the setup screen shows the following.

I went through the installer again and it failed, again, with the same messages.

Has anyone else seen a similar error or be able to assist me with resolving this?

1 0
replied on January 24, 2017

Looks like the installation is having an issue updating the performance counters.  Try manually removing the older version of LF Server first using https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed then installing the new one.

0 0
View 1 previous reply
replied on January 25, 2017

I got around the server install by deselecting audit trail and running as admin. But now I'm getting the same error when installing the web client. Should the same tool you mentioned work for that? If so, which application should I uninstall?

0 0
replied on January 27, 2017

For the benefit of other readers, to resolve the first issue, upgrading the server, Mumba uninstalled the Audit Trail Manager using this MS tool:  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed.  For the second issue, the LF client suite had to be removed to install the Web Client.

1 0
replied on December 17, 2017

Hi Raymond,

 

I have the same issue upgrading Laserfiche Client form 9.2 to 10.2, I tried to uninstall the old version manually but same issue, also I ran the Microsoft tool but nothing found to fix.

 

 I just installed the old version 9.2 back and it done successfully, please advise.

 

thanks,

0 0
replied on December 18, 2017

Please open a case for your issue so we can look into it.

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