Question

PDF files built as Attachments

Web Client

Updated June 5, 2020

asked on October 13, 2017

Has anyone else run into this issue? Using Web Access 10.2

I have a customer that received PDF files from an outside customer on a CD. Her standard practice is to open the CD and drag the PDF into Laserfiche. She has been complaining of issues viewing the file in Web Access.

Turns out that the original PDF is actually a portfolio with individual documents as attachments.

So when she drags it into Laserfiche and views it in Client it opens with tabs for each attachment and she can click between the attachments and view them each.

In Web Access those tabs for the attachments are missing and they can view nothing but the first document it opens on.

Is there a way to move between the attachments in Web Access? Do I have to give them all the thick Client?

Any help or pointers for the right direction would be much appreciated. Added to this issue is that the PDF files are all password protected and they won't give us the passwords to open the files. So my troubleshooting is limited to what the user is willing to let me see in a desktop share.

Thanks.

0 0

Replies

replied on October 16, 2017

Do you have a sample portfolio you can attach? This thread suggests that support for portfolios has already been added to the library that Web Access uses to render pdfs in the browser.

0 0

replied on October 16, 2017

Unfortunately, the original portfolios are password protected and the user will not give me the password. I did create one of my own that I have been testing with.

The attached file is a PDF Portfolio that contains 3 LF user manuals.

PortfolioTest.pdf (4.27 MB)

| Download

0 0

replied on October 16, 2017

I have been working with my sample portfolio and still can't make it open right in Web Access. I have Adobe Pro XI, 2 versions of Adobe Reader, and 3 versions of Adobe Flash on my local computer.

I can open the file in the desktop LF Client just fine. Web Access only shows me the page about downloading Reader. Trying to open the Electronic File in Web Access still only gives me the page about downloading reader. If I download the files and save it to my local computer I can open it fine in Reader. But we clearly don't want to make them download everything to their local computer.

Thanks.

0 0

replied on June 5, 2020

I came across this post looking to solve the same problem with pdf portfolios. It doesn't seem to work in the web client 10.4.1.35 either. Any update on handling pdf portfolios in the web client?

0 0

You are not allowed to follow up in this post.

Question

Question

PDF files built as Attachments

Replies

Sign in to reply to this post.