Question

Support Site Issues

Support Site

Updated August 31, 2017

asked on August 31, 2017

Hi,

Is anyone else experiencing issues with the support site? We're currently unable to log in and receiving a 404 Not Found error when trying to access knowledge base articles e.g Administration Guides.

Kind regards,

Ronald

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Answer

APPROVED ANSWER

replied on August 31, 2017

The issue with logging onto the Support Site should be resolved now.

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Replies

replied on August 31, 2017

working okay for me. if you need a link for something in a hurry, let me know

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replied on August 31, 2017

Nothing urgent as this point but we've had issues for the last week or so, however today it's stopping us logging in completely. We've done the usual things - cleared cookies and cache and also tested from outside our company network as well to rule out any internal issues but no luck!

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replied on August 31, 2017

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replied on August 31, 2017

Not working for me either, been hit and miss over the last few days. Currently waiting to get an activation key but can't access the customer list.....

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View 3 previous replies

replied on August 31, 2017

Are you still unable to login to the Support Site, Nigel?

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replied on August 31, 2017

Hi Steve, we can not log into the support site either.

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replied on August 31, 2017

I can login but only "Live Chat" appears under the "My Support" section so we can't access licenses, customer lists etc. Quite a few 404 errors too.

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replied on August 31, 2017

Ok, thank you. I have let our Infrastructure team know. Please email suppport@laserfiche.com if you need an activation key.

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APPROVED ANSWER

replied on August 31, 2017

The issue with logging onto the Support Site should be resolved now.

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replied on August 31, 2017

Thanks Steve, we're able to log in now.

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Support Site Issues

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