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Question

Upgraded from 10.1 to 10.2 successfully but logging in with Windows User ID has stopped working

Forms Version 10 Installation and Upgrades
Updated August 21, 2017
asked on August 18, 2017

Hi,

We have just upgraded our test environment from 10.1 to 10.2. All seemed to work well but apart from the Forms user we cannot login with any other username that we used to use for Forms, which was in fact all Windows Users. Anyone any ideas? The Windows accounts are seen in the repository fine and are Full Named User license holders. Thanks in advance.

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Replies

replied on August 18, 2017

The first thing to check is your authentication settings in FormsConfiguration. Make sure that the connection to the repository is verified. If that's working, manually run the user synchronization, and then look in Event Viewer and see if either the domain controller is throwing errors, or Laserfiche Forms or Laserfiche Server are throwing errors.

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replied on August 21, 2017

Hi. Thanks for your reply. I can verify that all the steps above had been done previously and I have repeated it fro good measure. This is what the event viewer is showing on the Forms Server:

The username or password is incorrect. [LFF11-WrongUsernameOrPassword]

Details:
URL: /Forms/Account/Login?returnUrl=%2FForms%2Fdesign%2Flayout%2F99
Error: WrongUsernameOrPassword
Date: 8/18/2017 3:30:29 PM (GMT Standard Time)
HTTP Status Code: 400
Business Process ID: 0
User: 
IP: xx.xxx.xx.xx
Browser: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.96 Safari/537.36
Business Process Name: 

Other:
User name: xxxx\faamin (where xxx is domain name)

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: The username or password is incorrect. [LFF11-WrongUsernameOrPassword]
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LfLogIn(String userName, String password, String tenantName, Boolean tryDomainAccount)
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LogIn(String userName, String password, String tenantName)
   at Laserfiche.Forms.CommonUtils.FormsSessionManager.CreateConnection(IEntityContext appContext, String userName, String password, String tenantName, String sessionToKill, Int32 oauth_id)
   at Laserfiche.Forms.CommonUtils.LaserficheMembership.ValidateUser(IEntityContext appContext, LogOnModel account, String& authenticationCode)
   at E_Forms.Controllers.AccountController.LogIn(LogOnModel model, String returnUrl)

Inner exception: Laserfiche.HttpClient.HttpException
Message: Failed to authenticate
   at Laserfiche.HttpClient.HttpRequest.SendRequestWithCredentials(Boolean useKerberos, Boolean negotiateAuth)
   at Laserfiche.HttpClient.HttpRequest.SendRequest()
   at Laserfiche.RepositoryAccess.Session.SendLogInRequest(String idnRepName, HttpCredential credentials)
   at Laserfiche.RepositoryAccess.Session.LoginToServer(RepositoryRegistration repository, HttpCredential credentials)
   at Laserfiche.Forms.CommonUtils.LFHelper.CreateSession(String repoUserName, String repoUserPwd, RepositoryRegistration repoReg)
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LfLogIn(String userName, String password, String tenantName, Boolean tryDomainAccount)

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replied on August 21, 2017

So I have sort of resolved the issue ... we rebooted Repo server but it made no difference however when I used Username@domainname it worked! btu well confused on whats going on!

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