I have a site running LFDS 9.2.1.208 on a Windows 2008 Server.  They want to update the master license so that they can upgrade their test environment to LF 10.x.  We first tried to renew the license by allowing the LFDS to access the internet and directly request it from Laserfiche.  When we click the button to start the update, we get a spinning wheel that never stops.

They are running a Barracuda web filter, so I thought that that might be causing a problem.  So we got the LFDS machine Host ID and fingerprint and then generated a license through the activation tool from another PC and copied the license file over to the LFDS server.  We then tried to update the license by providing the license file instead of direct activation.  After selecting the license file and ckicking OK, again we get a spinning wheel that will not go away.

Any ideas on what causes this and how to fix it?