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Question

Token Content Returning Field Name and Repeating Variable When Getting Values from MS CRM Online 2016

asked on June 23, 2017 Show version history

When creating a Connector Profile using the "Write Data to an Application" action to populate a LF Form from MS CRM Online 2016, when defining the tokens to get values, the Token content will return (for many of the CRM fields) the Field Name followed by the variable, which repeats itself twice (e.g., the CRM Field "First Name" will return the token content [Text]-First Name JohnJohn).

Attached is a Word document which includes 3 screenshots which reflects the 6 tokens being defined, the Write Controls for which the data should be written into (LF Form), and the finished LF Form which shows that only 2 of the 6 fields will write data to the LF Form.

Are there any Connector Users who are not having these issues when attempting to get values from MS CRM 2016 Online or Dynamics 365 CRM?  If so, what method seems to work best?

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Replies

replied on June 26, 2017

Hi John

The method can be found https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/Connector/Content/Using-Laserfiche-Connector-to-Fill-out-a-Laserfiche-Form.htm%3FTocPath%3DConnector%7C_____7.

The first method is preferred as it utilized the feature of Laserfiche Forms. 

If you still have issues about the token values grabbed by Laserfiche Connector, please file a support case for further troubleshooting. 

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