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Question

Question

Searches not returning hits on OCR'd pages.

Laserfiche Snapshot Version 9 Search and Retrieval
Updated May 17, 2017
asked on May 17, 2017

We are having issues with OCR'd pages not returning "hits" when searching. This only appears to be happening on the most recent documents. Also, the hits might be of a word not searched.

 

This error message has appeared as well. "Unable to obtain the context hit. (9143)"

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Replies

replied on May 17, 2017

Issue resolved. 

Indexing services had been paused due to a server restart.

Version 9.2 doesn't resume indexing after restart or shutdown.

 

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