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Question

Laserfiche Connector Crosshairs disappear

Connector
Updated April 25, 2018
asked on May 15, 2017

I'm having a problem setting up Connector. I get to the "Create Profile Screen" where I name the profile and select that I want to search for documents in the Windows client.

When I try to drag the crosshairs to where I want to get information from the crosshairs disappear when I move off the Laserfiche Connector window. When I let go of the mouse button the cursor reappears where I moved it to.

 

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Replies

replied on May 16, 2017

Hi Kevin,

Does the crosshairs disappear only for the application you are integrating? or it disappears as long as the crosshairs move off the Laserfiche Connector wizard?

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View 2 previous replies
replied on May 16, 2017

The crosshairs disappear any time the crosshairs move off the laserfiche connector window.

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replied on May 16, 2017

Could you please open a support case for further troubleshooting?

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replied on April 25, 2018

Did you receive a solution for this Kevin?

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replied on April 25, 2018

Yes. I needed to be an administrator on the machine I was using.

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replied on April 25, 2018

Thanks for the response Kevin. After a little more digging,  I found my actual issue, looks like it was reported yesterday and a know issue with chrome 66.0.3

 

https://answers.laserfiche.com/questions/141124/Connector-not-working-in-Chrome-6603359117

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