Question

Connector not working in Chrome 66.0.3359.117

Connector

Updated May 11, 2018

asked on April 24, 2018 • Show version history

After Chrome got updated to the latest version (66.0.3359.117), Connector will no longer work. It looks like Connector is running (Task Manager) but the icon to use it in Chrome (using it with Salesforce) does not appear. Nothing we have tried will get the Connector icon to show up in the latest version of Chrome.

We have 8 users who have been using it with Chrome and Salesforce over a year now but now that Chrome got updated on all their machines, none of them can use Connector any longer.

Is this a known issue?

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Answer

APPROVED ANSWER SELECTED ANSWER

replied on May 2, 2018

Hi Everyone,

Thanks for your patience. The Hotfix is released. Please refer to https://support.laserfiche.com/kb/1013958.

Qinmei

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replied on May 3, 2018

Works like a charm! This solved the issue with Chrome for our users.

Thank you.

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replied on May 11, 2018

Can you guys update the main LF Connector download package as it doesn't have the hotfix included as of today please. Makes life easier!

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Replies

replied on April 24, 2018

Hi Eric,

The team has been looking into this issue.

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replied on April 25, 2018

Thank you. We are constrained to using Chrome due to some customization's and browser plugins that this group uses so using another browser with Connector is not an option.

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replied on April 25, 2018

Caroline,

We have a client with a similar problem, their web application only works in Chrome.

When and where can we see announcements when you find bugs and incompatibilities, and when a fix for a problem is ready?

Is there a mail feed we can subscribe to?

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replied on April 25, 2018

Any update on this?

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replied on April 25, 2018

The team is currently working on a hotfix. I will update when we have a better estimate on when the hotfix will be available. Thank you for your patience as we look into this.

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View 1 previous reply

replied on April 30, 2018

Hello, any word on this?

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replied on May 1, 2018 • Show version history

Cosette,

Can you tell us why Connector stopped working with Chrome, and if there are any workarounds we can use to fix this? Is there a setting in Chrome or the Windows registry that we can alter as a temporary workaround until the patch is release?

A bit of research about this latest release of Chrome leads me to believe that it's Googles limited trial run of 'Site Isolation' based on how some of our customers are experiencing this problem, while others are not.

https://chromereleases.googleblog.com/2018/04/stable-channel-update-for-desktop.html

UPDATE: Sorry folks, turning off Site Isolation in Chrome does not seem to fix the problem.

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replied on May 1, 2018

Hi Glen,
Chrome's latest update made some changes to how we could grab controls on the screen, so our developers had to update how Connector analyzes Chrome windows. The hotfix is very close to ready.

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Connector not working in Chrome 66.0.3359.117

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