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Question

Laserfiche Scanning Uses Up an Additional License

Scanning Version 9 Licensing How To
Updated May 11, 2017
asked on May 11, 2017

Hi,

Customer has LF 9.2 and on there scan station when a users log's in the LF Client and uses the scanner feature it uses up 2 named user license sessions.  and when that user is done he closes the LF Client and a new user logs in under the same user name( Scanner) it now has 4 license being used.

Is there a fix so the scan feature does not use up a extra license?

 

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replied on May 11, 2017

Looks like you have an orphaned connection. Scanning doesn't allow multiple copies of the executable to be open at the same time, so it's weird that you have 2 connections from LFScan.exe. They could happen if Scanning thinks its underlying Client connection was terminated and it prompted the user for login.

Try terminating them.

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