We use Solarwinds Web Help Desk as our IT Help Desk software.    It is quite easy to open a basic help desk ticket from Forms using  just an email.   Linking a form to the help desk through Workflow allows almost any help desk function to be accomplished including the return of ticket numbers, status,  client names etc.   The Solarwinds Help Desk has a pretty robust API that makes the interface pretty simple and powerful through Laserfiche Workflow and Forms.

We also use Lansweeper for a lot of our asset tracking.   I can't say enough good thing about Lansweeper and the price can't be beat.    We are starting to integrate our LF forms to make updates in Lansweeper.   This is through Workflow again and directly updating the Lansweeper database tables. ( although Lansweeper does not support or encourage directly accessing the database tables in this way )

The Solarwinds Help desk integrates directly with Lansweeper to pull assets into the ticketing system, no additional work is necessary.  ( this is actually how we discovered Lansweeper ).    Lansweeper also recently incorporated a Help Desk into it's software!   It's not quite as robust as the Solarwinds help desk so we don't utilize it but worth checking out.

These are two products that we are using.   As a disclaimer I have no other interests in these companies other than being a customer.    If you need more details on how we are interfacing with either I would be happy to share.

Andrew