Question

Avante full license count mismatch

Laserfiche Version 10 Administration Licensing

Updated January 31, 2017

asked on January 30, 2017 • Show version history

Customer has 100+ full user licenses in an Avante server. The license count, when the console is accesed from an external pc (i.e. not the lf server) shows 0 and 1 for assigned licenses and Total designated license respectively. Why is this so and how can it be corrected?

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replied on January 31, 2017

Tech support answered today that since v9.2 you have to be part of System Manager node in order to see details on licensing

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replied on January 30, 2017

This can be a sign that the license is invalid or could not be loaded. When you click on the server name in the administration console, do you see "Laserfiche Classic" for the license type?

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replied on January 30, 2017

It reads "Laserfiche Avante" as shown in the attached image.

When LF console is accessed directly in the server, it shows the correct license count, both for total and assigned.

Captura de pantalla 2017-01-30 18.53.29.png (165.24 KB)

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Avante full license count mismatch

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