You are viewing limited content. For full access, please sign in.

Question

Question

DocumentViewer does not open PDF "Unable to display the electronic file type for this document"

asked on January 27, 2017

After upgrading to 10.2 client (I am not 100% sure if that worked before upgrading or not. So, it may not be related to the upgrade), the LF client program in my local machine does not show PDF file inside the LF DocumentViewer, saying “Unable to display the electronic file type for this document”.
 
When I try to open PDF outside LF by choosing the context menu “Open -> View Electronic File”, it takes 35-40 seconds to open the PDF in Adobe Acrobat Reader DC (ver 2015.023.20056). When I open a PDF from Windows File Explorer it does not take that long, usually within 2-5 seconds.
This issue seems to be occurring only in my local machine. I tested in other Windows 7 machine and there was no such issue.

Thanks for any idea.

0 0

Replies

replied on January 27, 2017

This answer seems working: https://answers.laserfiche.com/questions/64128/Unable-to-display-the-electronic-file-type-for-this-document But I think I have to wait a few days since another user reported it happens again almost daily basis.  

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.