My client is getting this error when trying to use the Current Folder token when printing through snapshot. Laserfiche is visibly open but snapshot doesn't seem to notice. I have ran a complete reinstall and made small changes to snapshot defaults just to be sure it wasn't some saved profile issue. We have also restarted the computer but no difference. Has anyone else gotten a similar error? They are on version 220.127.116.118.
The current folder/document could not be determined. The client is not running.
I tried this with the 9.0 client and it is working for me. It could be a security issue, such as DCOM security, preventing Snapshot from accessing the LF client to get the current folder. Just to be clear, the LF desktop client is running in the same Windows session as Snapshot?
Correct, they are both running on the same machine, on the same instance, at the same time.
One possibility is that UAC is preventing Snapshot from communicating with the LF client. Try temporarily disabling UAC and check if that resolves the problem.
Just checked and they already have UAC disabled. Should I create a case at this point?
Yes, I can't think of any other troubleshooting ideas.
What was the resolution to this issue?
I am having this same issue. The current folder/document could not be determined. The client is not logged into a repository.
I am definitely logged in.
Seems to be intermittent for me as well as for some of the other users. It was working for me on Friday, now today, Monday - I get the message again.
It is now 2022 (original post was from 2017). Does anyone know what causes this? Something simple I am sure that I am overlooking. Any help would be great.