Hi Milan,
Which link were you following to get that message? If you click on the "Download" button at the Import Agent 10 download page, do you have the same error? If I manually type in the bad request URL from your screenshot, I get your error, but that isn't the right URI for downloading.
Regards
Thats exactly what i did. click the download click from this page:
https://support.laserfiche.com/download/3485/laserfiche-import-agent-10
thank you
Milan
In checking the account, it seems this occurs because your organization did not purchase Import Agent. In this case the Download button should not even appear. I will follow up with the Support Site team.
well that makes sense :)
In looking further, it seems for your company, none of the user accounts have any Support Site roles granted; you may want to speak to your VAR about that, as at present none of your accounts will be able to download even products which have indeed been purchased.