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Question

Question

The search engine encountered an internal error. Please check the search engine error log for more details. [9132]

Laserfiche Version 9
Updated April 22, 2024
asked on October 31, 2016 • Show version history

Hello,

 

I have a user who is trying to generate searchable text for different types of documents and they receive the error:

 

Failed to index Test Document. The search engine encountered an internal error. Please check the search engine error log for more details. [9132]

 

They are currently on version 9.0.3.798. Other users on the same version have this issue as well.

They have already ran a repair on the client while logged in as a local admin but this did not resolve the issue.

They can import a document and generate searchable text that way.

 

Has anyone see this issue before?

 

Thanks!

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Answer

SELECTED ANSWER
replied on October 31, 2016

Hi Raymond,

 

I was able to resolve this by restarting the LFFTS Service.

 

Thanks!

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Replies

replied on October 31, 2016

Hello Charles,


Did you verify that the OCR engine is installed on that workstation?

 

Thanks,


Jon

replied on October 31, 2016

Hi Jon,

 

Yes, If I go to Tools>Options>Generate Text

It shows that the OCR engine is Omni OCR

 

Thanks

replied on October 31, 2016

Charles,

 

Ok, but did you actually check in the "Programs and Features" to see if the actual OCR engine is in fact installed?


Thanks,


Jon

replied on October 31, 2016

Otherwise check out this post on answers that has has a similar issue.

 

https://answers.laserfiche.com/questions/52198/Error-preparing-page-for-OCR---340

 

replied on October 31, 2016

What account is the LFFTS service using?

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replied on October 31, 2016

Hi Raymond,

 

The LFFTS service is using the Local System Account

 

Thanks!

0 0
SELECTED ANSWER
replied on October 31, 2016

Hi Raymond,

 

I was able to resolve this by restarting the LFFTS Service.

 

Thanks!

0 0
replied on April 22, 2024

How do you "restart the LFFTS Service"

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