I am getting this message when trying to generate searchable text and the forums posts about it are all giving me an error when trying to view them. Does anyone know what error 340 is?
Starting in Laserfiche 9.1, we've updated the OCR engine, so the issue could be that after upgrading, the new OCR engine wasn't set properly. Go into the client side OCR settings and make sure that OmniPage 18.5 is selected.
Resolved. Contacted support. For my environment I had to go to tools, options, generate text, general and change the OCR engine from OmniPage OCR to OmniPage 18.5
How can we be sure that version 18.5 is set properly for all users without having to configure each one individually? Do we have to delete the old OCR module?
Question: Do we need to have BOTH OmniPage OCR versions if our users use clients that are 9.1 AND older versions? Or, will the older client version be able to use Omnipage 18.5?
If the older clients can use OP18.5, how can I remove OmniPage (not 18.5)?
I have seen this cause errors such as saying that the document has been OCR'd , but there is no text. That one can be dangerous......
As always, thank you in advance for your excellent suggestions :)
Hi Chris,
If we're only talking about the desktop Client, then you shouldn't have to worry because different version Clients can't be installed side by side on the same computer (only talking about versions 8 and 9). Installing the 9.1 Client on a PC will upgrade the older Client and install the OmniPage 18.5 OCR engine (as long as that's selected during the installation).
If a computer had the 9.1 Client and OmniPage 18.5 installed and you were to uninstall the Client for some reason and revert back to an older version, it'd be best to also uninstall OmniPage 18.5 (as it's listed separately in the Control Panel > Program and Features).
Saw this post pop up from the later updates, but wanted to comment on this as well - earlier Client versions will install their own versions of OCR. The OCR components can be installed alongside each other if necessary - keep in mind that many products besides the desktop Client might user OCR on any given machine so they are designed to be fully shareable components. Basically, each version of each product that uses OCR will include the component they expect and there shouldn't be any conflicts.
We're on 9.0.2 and get the same error [340]...however the OCR job finishes and shows ALL on the dashboard under the column for OCR'd Pages. The OmniPage 18.5 option is not available on 9.0.2 or at least not on our installation. Should it be there? If so, do I need to reinstall the client to get it? Or do I need to do something else entirely?
David,
OmniPage 18.5 should not be in the 9.0.x Client. Your situation reminds me of something I have seen here. By chance, is your server 9.1.x and your Client 9.0.x?
Just to add input, I installed the OmniPage 18.5 for the 9.0 client and it helped with this error message. I only installed it to this particular client.