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Question

failed to obtain a workstation license

Snapshot
Updated October 26, 2016
asked on October 26, 2016 • Show version history

One use seems to keep getting this error while using snapshot.  Has anyone seen this error before?

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Answer

SELECTED ANSWER
replied on October 26, 2016

Do they have several Laserfiche windows or other Laserfiche programs open. You can only open so many before it will kick out a licensing error.

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replied on October 26, 2016

I thought it may have been this but the user only has 2 sessions active.

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replied on October 26, 2016

Is Snapshot the third? If it is I would try and have just one Laserfiche session open and then try Snapshot. If it works then you know it is because too many were open.

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replied on October 26, 2016

There was no 3rd session.  I did end up disconnecting the 2 sessions the user had and it did seem to fix the issue.

 

Thanks.

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