Question

Quickfields QR Barcode - Problem Reading Barcode

Quick Fields Version 9 Version 10 Capture Installation and Upgrades

Updated September 27, 2016

asked on September 27, 2016

Recently we did an upgrade from Laserfiche Server 9.2 to 10.1. For various reasons QF wasn't included, so I am working on that transition now.

I have a fairly simple QF session that seperates documents and extracts information through a QR barcode on a cover page. The QF version 9.0.1.496 has no issues with this. The QF version 10.0.0.976 can't seem to process the QR barcodes at all. All I get is "The value for token %(Barcode 1) could not be found. [0222-BP0]". This occurs for both QR barcode processes (one under "First Page Id" and the other under "Page Processing").

Is this a known issue with QF10 (and is there a hotfix)?

Both installations have the same features installed, except "QF Agent" and "Unidentified Classification".

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Replies

replied on September 27, 2016

Please apply the Quick Fields 10 Update 1 patch found here: https://support.laserfiche.com/kb/1013788/

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replied on September 27, 2016

Please open a support case and attach the session and a sample image.

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replied on September 27, 2016

Just to confirm, does this have to go through our VAR? Or where would I submit the support case?

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replied on September 27, 2016

It has to go through your VAR. Unfortunately, we can't troubleshoot without the image, which I why it has to be a support case.

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Quickfields QR Barcode - Problem Reading Barcode

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