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Question

How to deactivate Quick Fields 10 on Server 2012

Licensing Quick Fields Version 10
Updated September 14, 2016
asked on September 14, 2016

The absence of a Start Menu is making this a bit tough. I can't seem to find anything to run the Deactivation Tool within Quick Fields 10 on Server 2012. I need to move my license to a workstation.

I've tried navigating to C:\Program Files (x86)\Laserfiche\Quick Fields\ and C:\Program Files (x86)\Laserfiche\Quick Fields\Legacy and I don't see anything obviously named that will deactivate QF.

I've tried running the ActivationTool via command line with -deactivate -keycode and it hasn't worked. The tool ran, but QF still has it's license key and still works.


Any help anyone can provide would be much appreciated. Thanks.

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Answer

SELECTED ANSWER
replied on September 14, 2016

You need to specify the fingerprint and hostID in addition to the key to be deactivated. See KB article 1012301 for more info.

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replied on September 14, 2016

Thanks for the info. I had seen that link, but didn't think to try it for QF since the To deactivate Quick Fields section is below it and doesn't include it. Probably should have thought of this.

For the assistance of anyone who might run into this problem themselves in the future, you can get your machine's Fingerprint and Host ID by downloading the tool for that from here: https://support.laserfiche.com/kb/1012618/viewing-the-hardware-fingerprint-

Unfortunately for me, I must have messed something up when I ran it the first time without the Fingerprint and Host ID because if I run the Activation Tool again now, it errors out with an unknown error.

My reseller says he can deactivate the key for me, though, so I'll just do it that way.

Thanks again for your help, Miruna!

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replied on September 14, 2016

Glad you found a solution.

If you don't mind, can you look in C:\ProgramData\Laserfiche and see if there's a LFActivationLog.txt? If you find it, please have your reseller attach it to a support case. "Unknown error" is never good and we'd like to look into what was going on. The log file would contain activation keys and hardware fingerprints for your machine, so don't attach it here.

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