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Question

Question

Laserfiche support site, can't change password

Security Support Site
Updated September 12, 2016
asked on September 12, 2016

I logged into Laserfiche support site,  went to my profile and tried to change my password.  When I enter a new password and click update, nothing happens.  I tried 2 different web browsers.   Any ideas?

 

Thank,

Frankie

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on September 12, 2016

Hello,

Try to fill in all of the fields (including phone number and time zone) and then try submitting the form again.  If that still doesn't work I would file a support ticket and attach screenshots of what you see in order to resolve the issue.

- Gil Olaes

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replied on September 12, 2016

That worked.  Thank you. 

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