We have clients who open electronic documents in WA and need to snapshot them after they finish working on them. The issue is that Snapshot cannot resolve the tokens when the document is opened through Web Access. Office Integration is installed.

Is this supposed to be working, or is it currently a planned feature?

If we use %(PrintJobName) as the document name, and import it into the folder that contains the electronic document, it detects that there's a document there with the same name and gets its metadata, but creates a new document (with a (2) appended to the name) as opposed to merging it with that existing document. This happens even though "Insert new pages" option is selected in Document Handling tab.