You are viewing limited content. For full access, please sign in.

Question

Question

form team submission notification

Forms
Updated June 15, 2016
asked on June 13, 2016

HI 

i have couple of forms approval that are assigned to some teams. Notifications are enabled but emails are not going out. I would like to have all team members receive an email that there is a new task for them. I have confirmed formsconfig test email. 

Do i need some sort of team filter? Currently, there are no roles, or task distribution.

0 0

Answer

SELECTED ANSWER
replied on June 13, 2016

A support case had been opened for this. There actually wasn't an issue. Clarification was provided regarding the email addresses used for users by Forms.

0 0
View 1 previous reply
replied on June 14, 2016

Issue was caused by not clearly understanding the purpose of admin attributes especially [Forms]Email. Is there a manual where i can read about all of these attributes and their purposes in detail as i am still unclear. 

0 0
replied on June 14, 2016

Help for assigning email address to Laserfiche named user: https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/Forms/Content/Administration/Assigning-An-Email.htm

 

Also, each user can configure their own user from Account page and the settings will be saved back to repository attribute.

0 0
replied on June 15, 2016

that was my issue. i updated [Forms]email but not the account page email address, and forms continued to use account page settings email rather than [Forms]email. 

I believe if you change email from account page, it reflects back to attributes but not vice versa. Could some one please confirm this?

0 0
replied on June 15, 2016

Hi Junaid, after you update the email for [Forms]email attriute, please click "synchronize users" from Forms system security page to synchronize these settings to Forms database. Forms will always use the ones in Forms database.

1 0

Replies

You are not allowed to reply in this post.
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...