Question

Laserfiche Client crashes when selecting multiple documents and opening metadata pane

Laserfiche

Updated October 3, 2017

asked on June 1, 2016

Hi,

i have a client that has to approve mulitple invoices, when they select say about 15 and open the metadata pane to approve these from a dropdown field. The laserfiche client crashes and this is what the Temp file data returns as the reason for the crash.

What should i do to get this resolved?

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
   <OSVersionInformation>
       <WindowsNTVersion>6.1</WindowsNTVersion>
       <Build>7601 Service Pack 1</Build>
       <Product>(0x30): Windows 7 Professional</Product>
       <Edition>Professional</Edition>
       <BuildString>7601.19045.amd64fre.win7sp1_gdr.151019-1254</BuildString>
       <Revision>1130</Revision>
       <Flavor>Multiprocessor Free</Flavor>
       <Architecture>X64</Architecture>
       <LCID>1033</LCID>
   </OSVersionInformation>
   <ProblemSignatures>
       <EventType>APPCRASH</EventType>
       <Parameter0>LF.exe</Parameter0>
       <Parameter1>10.0.0.1039</Parameter1>
       <Parameter2>56b13ba4</Parameter2>
       <Parameter3>LF.exe</Parameter3>
       <Parameter4>10.0.0.1039</Parameter4>
       <Parameter5>56b13ba4</Parameter5>
       <Parameter6>c0000005</Parameter6>
       <Parameter7>002f4915</Parameter7>
   </ProblemSignatures>
   <DynamicSignatures>
       <Parameter1>6.1.7601.2.1.0.256.48</Parameter1>
       <Parameter2>7177</Parameter2>
   </DynamicSignatures>
   <SystemInformation>
       <MID>CDFE9011-F3AB-4D25-8B1C-6EA03F3DDD1C</MID>
       <SystemManufacturer>Dell Inc.</SystemManufacturer>
       <SystemProductName>Inspiron N5110</SystemProductName>
       <BIOSVersion>A09</BIOSVersion>
   </SystemInformation>
</WERReportMetadata>

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Answer

SELECTED ANSWER

replied on June 1, 2016

Note that the 10.1 Client is fully compatible with all versions of the Laserfiche 10 Server, so you can upgrade just Client instances without having to upgrade the Server as well.

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Replies

replied on June 1, 2016

Please open a support case so we can get a crash dump.

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replied on June 1, 2016

Known issue in LF10-U2 that's been fixed. SCR# 140890

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View 3 previous replies

replied on June 1, 2016

what's the fix? I have a customer with the same issue.

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replied on June 1, 2016

10.1, or revert back to 10.0 update 1.

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SELECTED ANSWER

replied on June 1, 2016

Note that the 10.1 Client is fully compatible with all versions of the Laserfiche 10 Server, so you can upgrade just Client instances without having to upgrade the Server as well.

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replied on June 2, 2016

I like this new "feature" :)

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replied on October 3, 2017

HI Justin

Is this true of the 10.2.1 Client as well or only 10.1?

I have a client with this known issue who installed the 10.2.1 but 10.2.1 Client states Server needs to be upgraded.

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replied on October 3, 2017

Client 10.2.1 requires the LF server to be 10.2 or newer.

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replied on June 2, 2016

Hi All,

Thanks for the assistance. I have upgraded the client to the newest version and seems to be working perfectly.

Thanks

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Laserfiche Client crashes when selecting multiple documents and opening metadata pane

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