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Question

Question

Signature field not working correctly

asked on May 26, 2016 Show version history

"Error - Invalid form data was sent to the server. This can occur if the form is out of date. Please refresh this form and try again."

My form works perfectly until I use the signature field. Almost every time a signature is drawn I get this error, then the page refreshes and I lose all of the data that had been entered. 

Does anyone have an idea why this would be happening, and how I might be able to fix it?

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Answer

SELECTED ANSWER
replied on December 8, 2016

I can reproduce this issue now, It is related to the task is first assigned to multiple users then be assigned to a single user. This will be fixed in next release.

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Replies

replied on May 26, 2016

What version of Forms you are using? You get this error when submit a form with signature field? Can you open a support case with your exported process as well as a video to show how to reproduce this issue?

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replied on May 30, 2016 Show version history

I am using Forms 10.1. I have opened a support case. It seems like this problem only occurs when the entire form is filled out and the signature field is used. If I submit the forms without a signature they run perfect.

Forms_Error.swf (1.95 MB)
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replied on December 2, 2016

Was there a resolution to this issue?  We have a customer that is experiencing the same error with very similar circumstances, including using the signature feature.

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SELECTED ANSWER
replied on December 8, 2016

I can reproduce this issue now, It is related to the task is first assigned to multiple users then be assigned to a single user. This will be fixed in next release.

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